Got Questions?

Frequently Asked Questions

Everything you need to know before you book. Can't find your answer? Give us a call — we're happy to help.

How does the rental process work?

Simple — you book online or give us a call, we deliver clean totes to your door before your move or event, you pack and go, and we come back to pick everything up when you're done.

How long is the standard rental period?

We offer two standard rental periods — two weeks or four weeks. Need to go beyond four weeks? Just reach out and we'll work something out that fits your situation.

What areas do you serve?

We proudly serve the greater Triangle area including Raleigh, Durham, Chapel Hill, and all surrounding communities. If you're not sure whether we reach you, just give us a call or send us a message — chances are we do!

Do I need to be home for delivery and pickup?

Yes, we ask that someone 18 or older be present to accept delivery and sign off on pickup. If that's a problem just reach out and we'll work something out.

Are the totes clean?

Absolutely. Every tote is thoroughly inspected and sanitized between every single rental before it reaches your door. You'll never receive a dirty or damaged tote from Capital Totes.

What if I need more totes than my package includes?

No problem — contact us and we'll put together a custom package that fits your needs. We're happy to work with you on any size job.

What if a tote gets damaged or lost?

We understand accidents happen. Any tote that is damaged beyond use or not returned will be charged a flat replacement fee of $30 per tote, outlined in your rental agreement at booking.

Can I cancel my order?

You can cancel free of charge up to 48 hours before your scheduled delivery. Cancellations within 48 hours may be subject to a convenience fee.

How do I book?

You can book directly on our website or give us a call or text at (919) 578-5851. We'll confirm your delivery date and have your totes to you before moving day.

Do you offer any discounts?

Yes! We offer a 10% discount for college students with a valid .edu email address. We also have subscription packages available for realtors who want to offer tote rentals as a closing gift to their clients. Contact us to learn more.

Still Have Questions?

We're Here to Help

Can't find the answer you're looking for? Reach out and we'll get back to you quickly.

Call or Text
(919) 578-5851
Email Us
hello@capitaltotes.com
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